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Customer Support
AquaGuard Technologies is committed to supporting our users at every stage — from onboarding and technical deployment to ongoing platform usage, compliance alignment, and mission success. Whether you’re a government agency, commercial partner, or research collaborator, we ensure a seamless support experience built around responsiveness, clarity, and confidence.
Customer Onboarding
Set up for success
We work closely with your team to understand your goals, operational constraints, and integration needs. Our onboarding process includes:
- Guided platform setup and data access protocols
- User training tailored to your industry (government, commercial, or dual-use)
- Regulatory briefings relevant to your domain (e.g., environmental, maritime)
Compliance & Data Guidance
Support you can trust when it counts most. We help clients navigate the legal and operational landscape surrounding abandoned and derelict vessel (ADV) detection, security intelligence, and recycling compliance.
- Templates and guidance for ESG & MARPOL reporting
- Legal metadata generation for risk documentation
- Advisory on compliance with EU, IMO, and national regulations
Technical Support
Built-in reliability. Backed by real experts. Access responsive and knowledgeable assistance for platform questions, troubleshooting, or data integrity checks.
- Direct access to technical support specialists
- Ticket-based support with defined SLAs
- System diagnostics, bug resolution, and performance updates
Training & Resources
Learn at your pace — and your depth. From introductory guides to deep-dive walkthroughs, we offer knowledge tools to empower every level of user.
On-demand tutorials and best practice guides
- Interactive platform demos
- Dedicated training webinars and scenario-based use case sessions